Bank Negara Malaysia
Updated 2026-09-29
Bank Negara Malaysia (BNM) is the country’s central bank, responsible for regulating banks, payment systems like DuitNow, and overall financial stability. It sets rules banks must follow, including how they handle fraud reports and disputes from customers.
When it matters
BNM is one of the founding members of the NSRC, and complaints about how a bank handled your scam case can be raised through BNMTELELINK. If the dispute is not resolved directly with your bank, the Ombudsman for Financial Services is the next formal step for eligible cases.
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