NSRC 997
Updated 2026-09-29
The National Scam Response Centre (NSRC) is a joint unit of the police, Bank Negara Malaysia, the banks, and the telecommunications regulator, reachable on the hotline 997. It exists for one narrow but important job: stopping a transfer that just happened before the money moves again.
When it matters
Call 997 as soon as you realise money has gone to a scammer, especially within the first few hours. The NSRC can flag the receiving account and ask the bank to hold the funds before they are withdrawn. It is less useful for older cases or general enquiries, which are better handled through your bank or a police report. After calling 997, still lodge a police report and read the first hour after a scam guide, since the hotline is one step among several.
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