How to make a police report

Why a police report matters

A police report creates an official record that a bank, an insurer, or a court can later rely on. Without it, disputing a payment or pursuing a claim becomes far harder to support.

It also allows your case to be linked to other reports against the same account or scam network, which strengthens the overall investigation even if your own amount is small.

Making the report does not commit you to a lengthy process straight away. It simply puts your case on record while other steps, like a bank recall, happen at the same time.

Where and how to make one

You can walk into any police station to make a report, or begin the process through the National Scam Response Centre on 997 if the transfer was recent. Either route eventually reaches the same investigative system.

Explain what happened in a clear, chronological order: how contact started, what you were told, and how the payment was made. The officer will record this as your official statement.

Ask for a copy of your report or the report number before you leave. You will need this reference for your bank, an insurer, or a lawyer later.

The role of the Commercial Crime Investigation Department

The Commercial Crime Investigation Department (CCID), known in Malay as Jabatan Siasatan Jenayah Komersial (JSJK), handles fraud and scam investigations specifically. Your local report is usually referred to them once it involves financial fraud.

CCID can trace bank accounts, request records from financial institutions, and connect your case to similar reports elsewhere in the country. This cross-referencing is usually how larger scam networks get identified.

What to bring

Bring your identification, the transfer receipts or bank statements, and any messages, emails, or screenshots showing how the scam unfolded. Write a short timeline beforehand so you do not forget details under stress.

If you already contacted your bank about a recall, bring any reference number from that conversation too. This helps the officer understand what has already been done.

What to do next

Once your report is filed, keep a copy safe and follow up if you do not hear anything within a reasonable time. Read the first actions after a scam if you have not completed the other urgent steps yet.

If the receiving account or the person behind the scam becomes identifiable, a lawyer can help you weigh whether a civil claim is realistic for your situation.