Where to report a scam

Start here, in the first hours

If money left your account recently, act on the fastest routes first.

Call the National Scam Response Centre on 997. This is the urgent line, and it works with the banks and the police to try to hold funds while there is still a chance.

Then follow the ordered steps in what to do right now, which cover contacting your bank and preserving your evidence.

Report to the police

Make a police report for every scam, even a small one. You can do this at any police station.

Scam and commercial fraud are handled by the Commercial Crime Investigation Department (CCID) of the Royal Malaysia Police. A report is the record that lets them investigate and link accounts across victims.

See how to make a police report for what to bring and what happens next.

Choose the channel that fits your scam

Different situations have a natural first agency to contact.

For an investment or share scheme, the Securities Commission Malaysia oversees investment activity. For an online, phone or messaging scam, the Malaysian Communications and Multimedia Commission (MCMC) handles communications abuse. For a bank or payment problem, raise it with your bank first, then Bank Negara Malaysia through BNMLINK or BNMTELELINK.

The full list, with what each one does, is in the where to report directory.

Check before you pay, and after

If you are about to pay someone you do not know, or you already have, check them first.

Semak Mule lets you check whether a bank account or phone number has been reported for scams. It is a quick, free step that can stop a payment or confirm what happened.

After you report

Keep your report numbers and copies of everything you sent. A bank dispute, a complaint, or a lawyer will all ask for them.

If you would like help understanding which route gives you the best chance, send us a short message and we will talk it through with you.