Where to report a scam
You are not sure which agency actually handles your kind of scam.
Updated 2026-09-29
Start with the National Scam Response Centre
Call 997 if you have just made a transfer or suspect one is in progress. This line exists for urgent cases.
It can coordinate with your bank faster than a normal complaint, especially in the first hours after a transfer. Read what to do first for more detail.
It is not a general enquiry line. Use it for time-sensitive cases, not questions about a scam from months ago.
Report to the police
The Royal Malaysia Police handle scam and fraud reports through the Commercial Crime Investigation Department (CCID), also known by its Malay name, Jabatan Siasatan Jenayah Komersial (JSJK). A police report can be made at any police station.
It is usually needed for a bank dispute or any later legal step. This report matters even for a small amount, since it helps the police link accounts used across many victims.
Complain to Bank Negara Malaysia
Bank Negara Malaysia (BNM) regulates banks and handles complaints about how a bank managed your case, through BNMLINK or BNMTELELINK. Raise this alongside a bank recall request with your own bank.
Use this channel when your bank is slow to respond, not as a first stop. A report and the bank’s own fraud process usually come first.
Report to the Securities Commission Malaysia
If the scam involved an investment platform, a “broker”, or a trading scheme, the Securities Commission Malaysia (SC) is the regulator that handles it. Read the investment scam page for how these schemes typically work before you report.
Report to MCMC
The Malaysian Communications and Multimedia Commission (MCMC) handles scams that came through calls, messages, or online platforms, such as a fake number or a fraudulent website. This sits alongside a police report rather than replacing it.
Check an account with Semak Mule
Semak Mule is the police’s public database for checking whether a bank account or phone number has already been reported for scams. Use it before you pay someone you have not met.
Use it again afterwards, to support your own report.
What to do next
Report through the channel that matches your situation, and keep a copy or reference number from each report you make. Our emergency action steps set out the order to follow.
This order depends on how the money left and how long ago it happened.
Once you have reported through the right channel, we can help you see what a realistic next step looks like for your case.
Common questions
Which channel should I contact first?
If the transfer happened recently, call the National Scam Response Centre on 997 first, since urgent cases depend on speed. Alongside this, a police report at any station or with the Commercial Crime Investigation Department starts the formal process every other channel relies on.
What does Bank Negara Malaysia actually do for a scam victim?
Bank Negara Malaysia regulates banks and handles complaints about how your bank managed a scam-related issue, through BNMLINK or BNMTELELINK. It does not investigate the scam itself or recover money directly, which is the role of the police and your bank.
What is Semak Mule and when should I use it?
Semak Mule is the police's public database for checking whether a bank account or phone number has already been reported for scams. It helps you decide how much to trust a request before you pay, and supports your report if you have already lost money.
Read next
What to do right after a scam
If you just realised you sent money to a scam, here is the order of first actions: stop paying, call your bank, call 997, and report it.
Read thisAfter a cash deposit machine scam
If you deposited cash into an account as part of a scam, here is why it differs from a transfer, and what to do right away.
Read thisAfter an international transfer to a scam
If you sent money overseas as part of a scam, here is what your Malaysian bank can still try, and why reporting locally still matters.
Read thisBlock your card fast after a scam
If a card payment on your account went to a scam, here is why blocking the card comes first, and how to start the dispute in the same call.
Read thisOnce you have reported through the right channel, we can help you see what a realistic next step looks like for your case.