Reach your bank's fraud line fast

Where the real number always sits

Every Malaysian bank prints its fraud and card-block number on the back of your debit or credit card. Check there first.

The same number appears in the bank’s official mobile app, usually under a menu for card services, security, or report fraud. The bank’s official website carries it too, in a contact or emergency section.

Use only a number from these three sources. A number sent to you by message, or found through a search result, can be part of the scam itself.

Call the moment you notice something wrong

Call as soon as you see an unauthorised transaction, or suspect your card or account details were exposed. Do not wait to confirm it fully.

This matches the order set out in what to do first: secure the account, then report. Have your card number, your identification number, and a rough idea of the transaction ready before you call.

Use the bank’s app if you cannot find the number

Most Malaysian banks let you freeze or block a card directly inside their official app. You do not need the phone number first.

This is often the fastest option late at night, or when a call queue is long. Follow it with a call once you can.

Blocking the card stops further loss, but it does not itself start a fraud investigation.

Call the National Scam Response Centre too

Call the National Scam Response Centre on 997 alongside your bank, if a bank transfer or DuitNow payment was involved. This matters most if it happened recently.

Read how a bank recall works for what happens after you report.

What to do next

Once your card or account is secured, a police report supports both your bank complaint and any later step. Our recovery route guide helps you see which options apply.

This depends on how the money actually left your account.