Reporting online scams to MCMC
A scam reached you through a call, message, or website.
Updated 2026-09-29 · Independent resource. Legal review pending.
What MCMC’s role actually covers
The Malaysian Communications and Multimedia Commission (MCMC) oversees telecommunications and online activity in Malaysia, including fraudulent numbers, fake websites, and scam messages sent by call or text. If a scam reached you through any of these channels, MCMC is a relevant place to report it.
This sits alongside, not instead of, reporting to the police and your bank if money has already moved.
When this channel applies to your case
If the scam reached you through a phishing link, a spoofed number, or a message impersonating a real organisation, MCMC’s channel is built for exactly this kind of contact method. Read what a phishing scam actually does if you are still working out how the fake page or link operated.
This is separate from investment platforms regulated by other bodies, so the right channel depends on how the scam reached you rather than what it promised.
What to include in a report
Save the phone number, website address, or account the scam used to contact you, along with screenshots of the messages or the fake page itself. Dates and times, even approximate ones, help connect your report to a pattern MCMC may already be tracking.
The more specific the details, the more useful a report becomes, especially when several people report the same number or website.
Where this fits with the rest of your case
Reporting to MCMC does not replace a police report, which remains the foundation for any bank dispute or legal step. The two can be done around the same time rather than one after the other.
If money already moved, contact your bank without delay rather than waiting for any report to be processed first.
What to do next
Collect the number, link, or account details the scam used, along with any screenshots before they are lost. Report to the police as your first priority if you have not already, then follow up with MCMC for the communications side.
If you are still working out what to prioritise, the first steps after a scam sets out a practical order to follow.
If a scam reached you through a call, text, or fake website, tell us what you have and we can help you understand where to report it.
Common questions
What does MCMC actually handle in a scam case?
The Malaysian Communications and Multimedia Commission (MCMC) oversees online and communications-related matters, including phishing websites, fraudulent numbers, and scam messages sent through calls or texts. It can act on the platform or number, separate from any bank or criminal process.
Is reporting to MCMC the same as making a police report?
No. A police report is still needed for the criminal side of your case and for any bank dispute. Reporting to MCMC is an additional step aimed at the communications channel the scam used to reach you.
What information should I include when reporting to MCMC?
Include the phone number, website link, or messaging account the scam used, along with screenshots of the messages or calls. Include dates and times if you have them, since this helps link your report to others.
Read next
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Read thisHow to make a police report
If you want to report a scam, here is how to make a police report, what the Commercial Crime Investigation Department handles, and what to bring.
Read thisWhat to do right after a scam
If you just realised you sent money to a scam, here is the order of first actions: stop paying, call your bank, call 997, and report it.
Read thisBank recall or chargeback: which applies
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Read thisIf a scam reached you through a call, text, or fake website, tell us what you have and we can help you understand where to report it.